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How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
- You can purchase the product after signing up for membership.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
- You can purchase the product after signing up for membership.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
• We accept the following forms of payment:
- Credit Card
- PayPal
- Apple pay
• After plancing an arder, you cannot change the payment method or produrts.
Please request a cancellation and place a new order.
• Please note that you cannot cancle an order during the preparation for shipping.
• We do not provide gift wrapping services.
- Credit Card
- PayPal
- Apple pay
• After plancing an arder, you cannot change the payment method or produrts.
Please request a cancellation and place a new order.
• Please note that you cannot cancle an order during the preparation for shipping.
• We do not provide gift wrapping services.
Shipping
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Conditional Free : $27 will be charged for shipping, if your order amount is less than $200.
- Delivery Time : 5 - 15 days
- - The shipping fee is 27 dollars, and you can check it when you pay for the product.
- Free sgipping on orders over $200,00 USD
- All imprt (customs) duties and/or taxes mustbe paid by the customer in accordance with local customs policies.
- Products are usually shipped within three to five business days of ordering.
* Business day: Monday to Friday (excluding holidays)
- It may take up to 7 to 16 days for the product to arrive after it has been shipped.
Please understand that the delivery may take longer in case of a special situation.
- Delivery dates cannot be arbiitrarily specified
- You cannot chage the delivery address while the delivery is being pepared.
- According to customs regulations, ITZON cannaot declare purchaded items as gifts or provide a lower value the actual product price.
Returns & Exchanges
Exchange and return address
- [11439] 경기도 양주시 평화로1597번길 41-1 (회정동) C동 잇존(그루핑) /그루핑 회정센터
You are eligible for exchange or return in the following cases:
- Exchange or return is available within 14 days of receipt of the product.
- If your item is misdelivered, you may exchange or return your order within 14 days of receipt of the item.
You are not eligible for exchange or return in the following cases:
- In case the product, etc. is lost or damaged due to the customer's responsible reason.
However, except for cases where the packaging, etc. is damaged to check the contents of the product
- If components of the purchased product are omitted or damaged (price tag, care label, name tag, etc.)
- When the value of the product is significantly reduced due to the customer's use or some consumption (washing, wearing traces, scent, contamination, etc.)
- Where the value of a product, etc. has significantly decreased to the extent that it is difficult to resell over time
(For more information, please consult through Channel Talk and bulletin boards.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.
- [11439] 경기도 양주시 평화로1597번길 41-1 (회정동) C동 잇존(그루핑) /그루핑 회정센터
You are eligible for exchange or return in the following cases:
- Exchange or return is available within 14 days of receipt of the product.
- If your item is misdelivered, you may exchange or return your order within 14 days of receipt of the item.
You are not eligible for exchange or return in the following cases:
- In case the product, etc. is lost or damaged due to the customer's responsible reason.
However, except for cases where the packaging, etc. is damaged to check the contents of the product
- If components of the purchased product are omitted or damaged (price tag, care label, name tag, etc.)
- When the value of the product is significantly reduced due to the customer's use or some consumption (washing, wearing traces, scent, contamination, etc.)
- Where the value of a product, etc. has significantly decreased to the extent that it is difficult to resell over time
(For more information, please consult through Channel Talk and bulletin boards.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.
Refunds
Refund will refund the amount paid within 3~5 business days after checking whether the returned product is damaged.
Cancellation of credit card approval is not requested when paying with a credit card.
(Also, if you can claim by the credit card payment date,
In this case, it will be refunded to the credit card company
Cancellation of credit card approval is not requested when paying with a credit card.
(Also, if you can claim by the credit card payment date,
In this case, it will be refunded to the credit card company
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
WORLD SHIPPING
